Contact Us
How to reach the Casino Sites team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days. When you write in, it helps to include which casino or page you're asking about, since we cover a fairly wide range of operators and offers.
We're a research and comparison site, not a casino operator, payment processor or regulator. That means we can share what we know from reviewing an operator's stated terms and public information, but we can't access anyone's account, resolve a specific withdrawal dispute, or issue refunds. For those situations, the casino's own support team, and where relevant the state gaming regulator, is the right first stop.
What we can and can't help with
- Review accuracy: If you think our information on a casino's bonus, withdrawal times or licensing is out of date, tell us and we'll look into it.
- General questions: We're happy to explain how something like wagering requirements or KYC verification typically works.
- Account or payment issues: These need to go to the casino directly, since only they can look into your specific account.
- Complaints about a specific payout: Start with the casino's support channel first; most licensed operators have a formal complaints process, and unresolved disputes can often be escalated to the relevant state regulator.
- Press or partnership enquiries: Include a short outline of what you're proposing so we can route it to the right person.
Why we focus on fast withdrawal casinos
This site's current focus is helping US players compare online casinos on how quickly and reliably they pay out — not just how generous the sign-up offer looks. Withdrawal speed depends on several things: the payment method used, whether identity verification has already been completed, and the casino's own internal processing window before funds are even sent to the bank or wallet. When you contact us about a specific operator, mentioning the payment method you used (ACH, debit card, e-wallet, or crypto, for example) helps us understand the full picture.
Before you get in touch, a few things worth checking first
A lot of the most common questions we get are already addressed elsewhere on the site, so it may save you time to check these first:
- Wondering whether an offer's wagering requirements or expiry dates apply to your situation? Read the bonus terms on the casino's own site before claiming anything, since conditions vary by operator and by state.
- Concerned about a licensing or eligibility question? Every operator we list should be licensed and regulated in the states where it operates, and players generally need to be at least 21 and physically located in a state where online casino gaming is legal.
- Worried about your own gambling habits, or looking for tools to set limits? Our Responsible Gambling page covers deposit limits, self-exclusion programs and where to find support services.
- Want the background on how we research and rank casinos? Our About Us page explains our approach.
- Looking for the legal basics that apply to using this site? Check our Terms and Conditions.
A note on security when you contact any casino
If your enquiry involves a real casino account, always contact that operator through the official channels listed on its own website, not through a link forwarded in an email or message from someone else. Confirm the site uses HTTPS encryption, use a strong, unique password, and enable two-factor authentication if the casino offers it. Reputable, licensed operators will never ask for your full password over email or chat.
If gambling has stopped being enjoyable
If you or someone you know is finding it hard to control gambling spending or time, that's a conversation worth having sooner rather than later. Most licensed US casinos offer self-exclusion tools and deposit or session limits directly in your account settings, and national support services are available if you need to talk to someone outside the casino itself. Our Responsible Gambling page has more detail on where to find these tools and services.